Frequently Asked Questions?
How current is the information on ParentCONNECT?
The ParentCONNECT web site is updated every night. This will give you the latest available information each morning.
top
Is there a fee to use ParentCONNECT?
No. ParentCONNECT is free to all users.
top
How do I access ParentCONNECT?
The ParentCONNECT web site may be accessed from any computer with Internet access. Go to http://www.gehrhsd.net click on the ParentCONNECT link and login, using your assigned userID and password.
top
How can I get a userID and password to view my child’s data?
You can pre-register by going to the ParentCONNECT site at http://www.gehrhsd.net. After you have completed the pre-registration on the web site you will still be required to visit the school with a valid picture ID to activate the account.
top
How many userID's can my family request?
If both parents live in the same home, one login account will be provided to the family. If parents are separated or divorced, each parent may request a login account, provided there are no court orders or legal restrictions prohibiting access to the parent. If a child lives with a guardian, the guardian must have a legal right to access the child’s record.
top
When I try to log in I get a screen that pops up that asks me if I want to accept the security certificate. Is this OK?
You should accept the security certificate. Accepting ensures that you will have a secure connection between your computer and the school’s server.
top
What if I do not have a computer at home?
ParentCONNECT may be accessed from the library, community center, work, school, church, or any place that has Internet access.
top
What if I forget my password?
You must go to the school and show a picture ID. A hard copy of your password will then be provided to you. NO passwords will be given out over the phone. This process is to continue the protocol of verifying the release of student data.
top
What do I do if I get “locked” out of my ParentCONNECT account?
If you have three failed attempts inputting your user name and password, the system will lock and automatically reset itself after 15 minutes. There is no need to contact anyone about the problem.
top
What can I do if my child’s information is incorrect?
If the grade information is incorrect, you may use the email link to send an email message to the teacher inquiring about the grade. If any other data is incorrect, you may use the email link to notify the school ParentCONNECT contact.
top
What precautions have been taken to ensure data security?
The standard security alert features will encrypt data while it goes across the network. These are the same features used in the banking industry.
top
What prevents a stranger from getting a userID to view my child’s data?
When requesting a userID and password, the parent/guardian must go to the school and provide proper identification to the school contact. The school will verify the parent/guardian relationship and the right to access the student’s record. This is the same protocol currently used for requesting student records.
top
When will ParentCONNECT be available?
ParentCONNECT is currently available.
top |
